A LITTLE HELP. A PERSONAL TOUCH.
Let’s make it right.
From your first initials to your finished piece, we’re here to help.
THE MONOGRAMMER ASSISTANT
A good place to start.
Questions about initials, finishes, the studio, or how requests work? Browse an answer below, or ask the AI when available.
AI can make mistakes. It cannot view private orders, change an order, or approve refunds. You can always contact the team.
Can I order one monogrammed item?
Yes. Monogrammer accepts personalization requests starting at one piece. Available colors, sizes, stock, and decoration suitability are reviewed before an order is confirmed.
What is included in the displayed price?
Displayed retail prices include the selected personalization in one location and free ground shipping. Sales tax is based on the delivery address. Prices can vary by product, size, color, and finish; review your selection in the studio.
Can I pay online now?
The site currently accepts unpaid requests for review. No payment is taken when you submit your bag, and a request is not a confirmed order. Availability, artwork, and address-based tax are checked before the next steps are confirmed.
How long does personalization take?
Production takes 3 business days after order confirmation, payment receipt, and artwork approval. Ground transit usually takes another 2–5 business days in the contiguous U.S. Alaska, Hawaii, and U.S. territories require additional transit time. These are estimates, not guaranteed arrival dates.
A REAL PERSON, WHEN YOU NEED ONE
Tell us what’s happening.
Not happy with how your piece turned out? We’ll offer a remake first. If a remake won’t resolve your concern, we can offer a refund as the last resort. Our team will review your order and arrange the next step.
Send a private ticket to our team. We’ll post replies in your ticket conversation; automatic email notifications aren’t enabled.
Your ticket is saved.
Save both details below. Your access code is the key to this conversation. Anyone with it can read or reply. It isn’t emailed, and cannot be recovered automatically.
PICK UP WHERE WE LEFT OFF
Check your ticket.
Use the number and private access code shown when you submitted. No sign-in required.
Lost your code? Email help@monogrammer.com with your ticket number. The team must verify your identity before sharing details. We cannot retrieve a code automatically.